Everything You Need to Know About Keyrenter New England Property Management

Welcome to the Keyrenter New England FAQ page! Here, you’ll find answers to the most common questions about our services, rental processes, and property management practices. Whether you’re a prospective tenant, current resident, or property owner, our comprehensive FAQs will help you understand how we operate and address any concerns you may have. If you have additional questions, feel free to contact us directly for more personalized assistance.

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Are pets allowed in the rental properties?

Pet policies vary by property. Some properties allow pets with an additional deposit and monthly fee, while others do not. Please check the specific property’s pet policy before applying.

Can I make changes or improvements to my rental unit?

Any changes or improvements must be approved in writing by Keyrenter New England. Unauthorized modifications may result in charges or lease violations.

How are security deposits handled?

Security deposits are held in escrow in a real estate trust account. They are not disbursed until you vacate the property, at which time a disposition of funds is processed based on the condition of the property.

How do I apply for a rental property?

You can apply for a rental property by visiting our website at keyrenternewengland.com and filling out the online application form. Make sure to provide all required documentation for a smooth application process.

How is rent payment handled?

Rent can be paid online through our tenant portal, which offers a convenient and secure way to submit payments. We also accept payments via check or money order.

How much notice is required if I plan to move out?

A minimum of 30 days’ written notice is required before vacating the property. Please refer to your lease agreement for specific details.

What happens if I am late on my rent payment?

Late rent payments may incur a late fee as outlined in your lease agreement. It’s important to communicate with us if you’re experiencing financial difficulties.

What is the application fee, and is it refundable?

The application fee is typically $50 per adult applicant. This fee covers the cost of processing your application and is non-refundable.

What is the process for renewing my lease?

We will contact you approximately 60 days before your lease expires to discuss renewal options. If you wish to renew, we will prepare a new lease agreement for your review and signature.

What should I do if I need maintenance or repairs in my rental unit?

For maintenance requests, log into the tenant portal and submit a detailed request. For emergency repairs, contact our office immediately at +1 603-641-4000.